This Privacy Policy explains how HawkPlay (“we,” “us,” or “our”) collects, uses, stores, and protects the personal information of users (“you” or “the player”) who access or use our online casino platform, website, and mobile application. HawkPlay is operated by Orion Gaming Technologies Inc.
By registering an account or using any part of the HawkPlay platform, you agree to the collection and use of your information as described in this Privacy Policy. If you do not agree with any part of this policy, please do not use our services.
HawkPlay is licensed and regulated by the Philippine Amusement and Gaming Corporation (PAGCOR), and we handle personal data in accordance with the Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations.
Information We Collect
We collect the following categories of information:
Personal Information
- Full name
- Date of birth
- Government-issued identification (for verification purposes)
- Email address
- Mobile phone number
- Residential address
Financial and Payment Information
- Bank account details
- E-wallet information (e.g., GCash, Maya, GrabPay, GoTyme)
- Cryptocurrency wallet addresses (for USDT transactions)
- Transaction history (deposits, withdrawals, wagers, winnings)
Technical and Usage Information
- IP address
- Device type and operating system
- Browser type and version
- Login timestamps and session duration
- Gameplay activity and preferences
- Cookies and similar tracking technologies
How We Collect Your Information
We collect information through the following means:
- Account Registration — when you sign up and provide your username, password, and contact details
- Identity Verification — when you submit identification documents to comply with regulatory requirements
- Transactions — when you deposit, withdraw, or engage in gameplay
- Customer Support — when you contact us via Live Chat, Phone, or Email
- Automated Technologies — through cookies, analytics tools, and similar technologies when you browse our website or use our app
How We Use Your Information
We use the information we collect for the following purposes:
- To create, verify, and manage your account
- To process deposits, withdrawals, and other financial transactions
- To provide customer support and respond to inquiries
- To detect, prevent, and investigate fraud, money laundering, or other prohibited activities
- To comply with legal and regulatory obligations, including reporting requirements under PAGCOR and the Anti-Money Laundering Council (AMLC)
- To improve our platform, games, and overall user experience
- To send promotional offers and updates, where you have consented to receive such communications
You may opt out of marketing communications at any time by adjusting your account preferences or contacting our support team.
Legal Basis for Processing
We process your personal information based on one or more of the following legal grounds:
- Consent — you have given clear consent for us to process your data for a specific purpose
- Contractual Necessity — processing is necessary to provide the services you signed up for
- Legal Obligation — processing is required to comply with applicable laws, including PAGCOR regulations and anti-money laundering requirements
- Legitimate Interest — processing is necessary for fraud prevention, platform security, and service improvement, provided this does not override your fundamental rights
How We Protect Your Information
We implement reasonable organizational, physical, and technical security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. This includes encrypted data transmission, restricted access controls, and regular security assessments.
While we take data protection seriously, no method of electronic storage or transmission is completely secure. We encourage you to also take precautions, such as using a strong password and not sharing your account credentials with others.
Sharing and Disclosure of Information
We do not sell your personal information. We may share your information with:
- Payment Processors — to facilitate deposits and withdrawals through GCash, Maya, GrabPay, GoTyme, QR Ph, bank transfer, and cryptocurrency channels
- Game Providers — where necessary to deliver gameplay functionality (e.g., JILI, Pragmatic Play, Evolution, and other licensed providers)
- Regulatory Authorities — including PAGCOR and AMLC, where required by law
- Service Providers — third parties who assist us in operating our platform, such as identity verification vendors and customer support tools
- Legal Authorities — where disclosure is required to comply with a legal obligation, court order, or government request
All third parties we work with are required to handle your information in accordance with applicable data protection laws.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, including meeting legal, regulatory, accounting, or reporting requirements. Where your account becomes inactive or you request account closure, we may retain certain information as required by PAGCOR and anti-money laundering regulations, even after your account is closed.
Your Rights Under the Data Privacy Act
As a data subject under the Data Privacy Act of 2012, you have the right to:
- Be informed about how your personal data is collected and used
- Access the personal information we hold about you
- Correct any inaccurate or outdated information
- Object to the processing of your data, subject to legal and contractual limitations
- Withdraw consent, where processing is based on consent
- Request deletion of your personal data, subject to legal retention requirements
- File a complaint with the National Privacy Commission (NPC) if you believe your data has been mishandled
To exercise any of these rights, please contact us using the details provided in Section 13.
Cookies Policy
We use cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and analyze site traffic. Cookies may collect information such as your IP address, browser type, and pages visited.
You can manage or disable cookies through your browser settings; however, doing so may affect certain features or functionality of our platform.
Responsible Gaming and Data
As part of our commitment to responsible gaming, we may process certain information related to your gameplay activity to identify patterns that could indicate a need for support, such as unusually frequent deposits or extended play sessions. This information may be used to provide responsible gaming resources or, where requested, to support self-exclusion measures.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. Any updates will be posted on this page with a revised “Last Updated” date. We encourage you to review this policy periodically.
Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or how your personal information is handled, please contact us:
- Address: 561 JP Rizal, Alabang, Muntinlupa City, Metro Manila, Philippines, 1799
- Data Protection Officer: dataprotection@hawkplayph.org
- Live Chat: Available 24/7 directly on the HawkPlay platform
- Phone:
- Email: contact@hawkplayph.org