At HawkPlay, we want gaming to stay what it’s meant to be: fun. While the games, promotions, and rewards on our platform are designed to entertain, we recognize that gambling can affect players differently, and for some, it can become difficult to manage. This page outlines our commitment to responsible gaming, the tools available to help you stay in control, and where to turn if you or someone you know needs support.
Understanding Responsible Gaming
Responsible gaming means playing within your means, treating gambling as entertainment rather than a way to earn income, and staying aware of how much time and money you’re spending. It also means recognizing when play has stopped being enjoyable and has started to feel like something you can’t control.
There’s no single definition of “too much” that applies to everyone. What matters most is honest self-awareness, and a willingness to take action if your habits start to change.
Tools & Features to Help You Stay in Control
We want every player to feel in control of their own experience. If you’d like to set limits on your account, whether on deposits, playtime, or losses, our support team is available 24/7 through Live Chat, Phone, or Email to help you set these up.
Setting Limits on Your Account
Setting personal limits before you start playing is one of the most effective ways to stay in control. Consider setting:
- A deposit limit — a cap on how much you can add to your account within a day, week, or month
- A loss limit — a point at which you stop playing for the day, regardless of the outcome
- A time limit — a set amount of time you allow yourself to play per session
To set up any of these limits on your account, reach out to our support team, and they’ll guide you through the process.
Self-Exclusion
If you feel you need a break from gaming, whether for a short period or longer, HawkPlay supports self-exclusion requests. This allows you to voluntarily restrict your own access to your account for a period of time you choose.
To request self-exclusion, please contact our support team directly. All requests are handled confidentially and taken seriously.
Tips for Playing Responsibly
- Set a budget before you play, and stick to it — only gamble with money you can afford to lose
- Avoid chasing losses — trying to win back what you’ve lost often leads to bigger losses
- Take regular breaks — step away between sessions, especially during long play periods
- Don’t play when upset, stressed, or under the influence — decisions made in these states are rarely your best ones
- Balance gaming with other activities — it should be one part of your life, not the center of it
Recognizing the Signs of Problem Gambling
It can be difficult to recognize when gaming has become a problem, for yourself or someone close to you. Some common warning signs include:
- Spending more money or time on gaming than you intended
- Feeling anxious, irritable, or preoccupied when you’re not playing
- Borrowing money or neglecting responsibilities to fund gameplay
- Lying to family or friends about how much you play
- Trying to win back losses through even more play
- Feeling unable to stop, even when you want to
If any of these sound familiar, know that reaching out for help is a sign of strength, not weakness.
Support for Minors & Vulnerable Individuals
HawkPlay strictly prohibits access to our platform by individuals under the legal gambling age. We take reasonable steps to verify player age and identity during registration, and we encourage parents and guardians to use parental control software to help prevent underage access to online gambling platforms.
We are also committed to protecting vulnerable individuals, including those who have self-identified as having difficulty controlling their gambling behavior.
External Support Resources
If you or someone you know needs support beyond what our platform offers, the following resources may help:
- PAGCOR Responsible Gaming Program — for information on responsible gaming initiatives regulated by PAGCOR
- Local mental health and counseling services — many communities in the Philippines offer confidential support for gambling-related concerns
We encourage anyone struggling with gambling-related issues to seek support from a licensed professional or a trusted support organization.
Contact Us
If you have questions about responsible gaming, want to set limits on your account, or need to request self-exclusion, our team is here to help, without judgment.
- Address: 561 JP Rizal, Alabang, Muntinlupa City, Metro Manila, Philippines, 1799
- Live Chat: Available 24/7 directly on the HawkPlay platform
- Phone:
- Email: contact@hawkplayph.org